B/R SHOP
B/R SHOP

Frequently Asked Questions

Frequently Asked Questions (FAQ)

  1. What payment methods do you accept?
  • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
  1. How long will it take to receive my order?
  • Delivery times vary depending on the shipping option selected and your location. Our standard shipping typically takes 3-5 business days for domestic orders, while expedited options are available for faster delivery. International orders may take longer, typically arriving within 7-12 business days.
  1. Can I track my order?
  • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
  1. What is your return policy?
  • We accept returns and exchanges within 7 days of receipt. Items must be unused and in the original packaging. For more details, please refer to our Returns Policy.
  1. How do I initiate a return or exchange?
  • To initiate a return or exchange, please contact our customer support team at support@merch.co. A representative will guide you through the process based on the nature of your request.
  1. Do you offer international shipping?
  • Yes, we offer international shipping to select countries. Delivery times and shipping costs vary depending on the destination. Please refer to our Shipping Policy for more information.
  1. What if my product arrives damaged?
  • If your product arrives damaged, please contact us immediately at support@merch.co. We will arrange for a replacement to be sent out as soon as possible at no additional cost to you.
  1. How can I contact customer support?
  • For any questions or concerns, our customer support team can be reached via email at support@merch.co. We strive to respond to all inquiries within 24 hours.
  1. Can I cancel or modify my order after it has been placed?
  • Once an order has been placed, it cannot be canceled or modified. However, you may be able to return or exchange the item(s) once you receive them. Please refer to our Returns Policy for more information.